Yusen Logistics said it was now providing customers with “highly accurate” real-time temperature data after launching tracking software NIC-Place from FourKites.
NIC-Place tracks and monitors assets and enables road carriers throughout Europe to safely share data, as well as optimise logistics processes all in one platform.
Yusen said that as a result, it had already elevated customer satisfaction, enhanced over-the-road transport processes and improved management of its fleet of subcontracted European carriers.
Yusen Logistics European healthcare division moves products for pharmaceutical companies that demand rigorous temperature control at every stage of the supply chain.
Yusen Logistics said it had previously relied on a legacy in-house shipment tracking solution that was outdated, lacked temperature reporting and was burdened by fragmented, disorganised data.
Frank Gosnell, head of CI and digitalisation, healthcare at Yusen Logistics (UK), said: “Any mistakes in temperature tracking can cost money, negatively impact reputation and most importantly risk people’s health.
“We used to gather temperature reports from hauliers manually, which took too much time, and frustratingly, we often could only get this information after a trip was over.
“Thanks to FourKites, we can now proactively provide our clients with highly accurate real-time visibility into temperature at any time, no matter where our fleet is.
“This has significantly increased our credibility and skyrocketed our customer service.”
Gosnell added: “The custom alarms, from temperature deviations to door openings, are preventing costly delays and ensuring our customers’ goods arrive safely and pass every regulation.
“Additionally, onboarding hauliers to NIC-Place has been a dream, both for us and our carriers, because it’s so easy and fast.”
