MTA 2022-544

Lee Thompson-Halls (second left) and Masie Pateman, senior operations support manager (centre) at Wren Kitchen collect the trophy from Tim Gibson, sales director of Hireco TL (second right)

WREN KITCHENS

Launched in 2009, Wren designs and manufactures its own kitchens in the UK and delivers them in its own trucks with its own drivers.

Despite the challenges of the pandemic, 2021 was the company’s biggest year ever, thanks largely to an autonomous approach and a flexible, resilient yet robust business model.

Wren employed and trained another 133 transport staff and safely delivered over 100,000 kitchens while introducing yet more business differentiating initiatives and efficiencies.

The company prides itself on an exemplary team of people working to provide an excellent range of products underpinned by a world-class, end-to-end customer experience.

Despite the highly competitive marketplace, the retailer thrives by relentlessly scrutinising itself and its competition to define opportunities for supply chain improvements.

Its collaborative approach to innovation, investment and people development provides the perfect platform for game-changing initiatives, enhanced business practices and greater employee satisfaction, motivation and development.

Wren is also committed to driving customer experience to new levels and delivering exceptional levels of safety and compliance.

Our judges were impressed with the company’s consistent growth and 99.95% on-time in-full delivery performance.

“An outstanding entry,” one commented. “Customer expectations were met throughout the pandemic with notable sustainability and staff feedback initiatives. A high performing business with consistent growth in sales and profitability.”

Another said: “This was an exceptional submission, which covered all aspects of the criteria set. All items were backed with supporting data and showed the impact to the business and the customer.

“Wren achieved outstanding performance and exceptional initiatives that reduced both cost and carbon emission levels. Customer expectations were met throughout the pandemic and it delivered an above-par performance through Covid. The company comprehensively dealt with the brief.”

“I’m extremely proud of everything we do as a family and as a team – and we won’t stop here!”

Lee Thompson-Halls, national fleet manager, Wren Kitchens