Parcel and post specialist InPost is promising to transform the UK postal and delivery market with the launch of Send, a delivery service that allows anyone to send a label-free parcel directly from the InPost app.
Launched today (24 February), the service allows consumers to post parcels from one InPost Locker to another, or at an out-of-home (OOH) point such as a PickUp and Drop Off (PUDO) location, or directly to their chosen home address.
The service, which is accessible through the InPost app, does not require a label, with customers and receivers given visibility through real-time tracking.
Announcing the launch, InPost said Send marks a key milestone by offering a “game-changing” alternative to traditional postal services.
It added: “As the postal market faces increasing demands for modernisation and efficiency, InPost’s model offers a more convenient, flexible, and clearer approach to parcel delivery.”
This launch follows InPost’s commitment to invest £600m in its UK operations by 2029, following rapid growth in the UK where it delivered 93.2 million parcels in 2024, double the volume from 2023.
The strategic acquisition of Menzies Distribution in October 2024 gave InPost full control over its entire logistics process – covering first mile, middle mile, and last mile - allowing it to connect to its network of OOH points across the UK.
In addition, the partnership with Yodel in October 2024 - for to-door deliveries from lockers, where Yodel handles parcels through the InPost ‘locker-to-door ’ service - enhanced InPost’s offering to e-commerce retailers.
Neil Kuschel, InPost UK chief executive, commented: “Send marks a pivotal moment for both InPost and the wider UK postal market, bringing the parcel experience up to date with consumers’ lifestyles.
“We are proud to introduce this new service that directly meets those needs and drives increased competition in the industry.
“This new service, paired with our easy to use app, complements our leading UK service and continued investment, demonstrating InPost’s commitment to continually modernising parcel delivery and driving innovation in the industry.”
