GXO has landed a deal with New Look to manage the fashion retailer's click and collect network, which covers all mainland UK stores.

The deal follows the rapid expansion of New Look’s click and collect offering, which has expanded from covering 17% of ecommerce orders in early 2021 to 31% in early 2023.

New Look said this week that it chose GXO’s Clicklink service because of its dedicated fleet network, which delivers seven days a week to approximately 1,800 customer destinations across the UK.

The service also offers late-evening cut-off for next-day delivery to store, as well as rapid refunds on returned items.

GXO said that by consolidating parcels from multiple customers on each delivery vehicle and optimizing routes, its Clicklink service reduces the overall miles travelled to service online orders, significantly cutting carbon emissions.

New Look also benefits from reduced waste, thanks to minimal requirements for transit packaging when delivering to store. The Clicklink service will also support the retailer's efforts to drive footfall to New Look’s 400 retail stores.

Read more

Richard Ball, ClickLink GXO managing director, said: "We’re delighted that New Look has chosen to partner with us to enhance its Click & Collect offering through our industry-leading Clicklink service.

“One of Clicklink’s chief benefits is speed. We offer next-day in-store delivery and enable the majority of New Look’s returns to re-enter inventory the following day, enabling faster consumer refunds and maximizing customer revenues and margins through improved inventory turn and higher full priced sales.

“Clicklink will improve the experience for New Look’s online customers. Last year, for example, Clicklink was still processing customer orders on December 23 for next-day delivery on December 24. We're committed to providing this high level of service to New Look all year round.”

Nick Ormerod, New Look customer and e-commerce director, added: "We are excited about our partnership with GXO's Clicklink, set to dramatically improve New Look customers’ shopping experience.

"This strategic alliance will significantly boost operational efficiency, increase our in-store Click & Collect conversion rates, expedite the return and resale processes, and ultimately enhance the availability of full-price product — which is a key factor in our omnichannel model."