Evri has rolled out a range of doorstep improvements to help people living with a condition or impairment and require more time to reach the door or struggle to accept a delivery.
Evri estimated one in four home deliveries go to consumers with a disability and it wants to become the most accessible parcel delivery company for consumers, colleagues and couriers.
It has entered into a three-year partnership with disability equality charity Scope and they will work together to promote disability inclusion within the logistics industry.
They intend to create a more accessible and inclusive workplace for both disabled Evri employees and disabled consumers.
Scope will support Evri to audit their practices, understand what they need to do to improve and work with them to create and deliver training packages.
Evri will also donate £125,000 to support Scope’s mission to create an equal future with disabled people.
The delivery enhancements include the ability for disabled consumers to request more time to get to the door and to ring the doorbell instead of knocking.
Consumers can add preferences to their account which will apply to every Evri parcel delivery and collection.
It is also testing a screen reader tool to make its website accessible and inclusive with features such as colour changes and ADHD support.
Martijn de Lange, chief executive at Evri, said: “Our own research shows that one in four people rely on home deliveries to maintain their independence or improve the quality of their life.
”We are launching exciting new product developments which will improve services for those with accessibility needs. I’m also very proud of the commitments we have made today which brings Evri another step closer to becoming the most accessible parcel delivery company.”
Scope said there were 16 million disabled people in the UK, which reflected a huge proportion of Evri’s customers and workforce.
“We are encouraged that Evri is prioritising addressing disability inequality in its business and is committed to learning and improving its practices,” said Amanda Mitchell, executive director of fundraising at Scope.
“It’s only by working together that we will achieve real social change and can create an equal future for disabled people.”
