DPD delivery driver with handheld

DPD customers with accessibility issues can now instruct couriers to make more time and wait at the door, via its new ‘More Time Needed’ option on its app.

The function enables parcel recipients to flag to the driver that they require more time to get to the door and joins existing delivery preferences such as leaving items in a safe place or with a preferred neighbour.

For non-app users, DPD delivery notifications include similar options.

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Elaine Kerr, DPD UK chief executive, said: “We know some people take a little longer than others at getting to the door, so we’ve now added a specific option to the DPD app, to make it easier for recipients to make the request and make it clearer to our drivers when it is required.

“Our drivers always get a full breakdown of a customer's preference before each delivery, but this will help many people, especially those that want or need an in-person delivery.”

Earlier this year, DPD signed a deal with what3words which aims to improve deliveries by providing its driver with precise locations.