Yodel’s new services target online marketplace trade

For businesses sending over 50 parcels a week, Yodel is offering a new account service that gives users access to a regular, booked collection time.

Customers expecting deliveries have access to inflight options and via the app will receive two-hour delivery windows and delivered images.

Customers sending fewer than 50 parcels can now access a door-to-door service via Yodel Direct when booking deliveries within marketplace platforms.

Developed for parcels up to 15kg and with maximum dimensions of 120x50x50cm, Yodel said the two-day Door to Door service is fully tracked and allows customers to print labels at home.

The new services follow Yodel research showing 54% of people aged over 16 were now reselling goods on online marketplaces and creating £7bn in revenue a year.

Yodel added that it had experienced significant growth in its C2C volumes, which has increased by 200% in the last two years.

Mike Hancox, chief executive at Yodel said: “Many of the consumers who began their microselling journey during the pandemic have seen their operations boom into fully-fledged small businesses.

“The new offerings provide bespoke and cost-effective delivery options to small businesses and microsellers alike.

“Over the last few years we’ve seen our C2C services expand from a small part of Yodel, into one of our biggest operations,” he added.

“Through this, we have developed a strong understanding of consumers’ needs when accessing delivery services and this new service means we can continue providing an industry-leading C2C service into the future.”