Panther Logistics has been appointed the sole delivery partner of handmade furniture retailer The Bespoke Carpentry Co.
The haulier, which specialises in two-person deliveries, will provide The Bespoke Carpentry Co customers with a next day delivery service, as well as delivery to room of choice, delivery at weekends and the provision of premium options.
The contract has been awarded to Panther Logistics following rapid growth at The Bespoke Carpentry Co which launched with three employees in 2018 and currently boasts a headcount of fifteeen staff.
James Langer, Panther Logistics business development manager, said: "Panther Logistics is delighted to be working alongside The Bespoke Carpentry Co to maximise their delivery offering and provide their customers with a best-in-class service.
"For Panther, customer experience is paramount and we aim to make the delivery process as easy and convenient as possible for our customers and – most importantly – for their customers. We are therefore very much looking forward to providing our flexible and professional delivery services to their much-valued customers and helping to enhance their brand.
With our extensive experience in the furniture market as well as our leading expertise as a two-person delivery provider, we are confident that Panther Logistics will be a valuable asset to The Bespoke Carpentry Co.”
Barbara Matinho, marketing executive at The Bespoke Carpentry Co said: “Due to our significant growth over the past two years, choosing the right delivery partner was vital as they would essentially be a direct reflection of our brand.
"In Panther we found everything that we wanted from a delivery provider. We felt that their customer-centric ethos was very much in line with our own and their range of flexible services on offer fit with our requirements. The company’s established reputation as the leading provider in two-person delivery also made the choice to adopt them as our sole delivery partner a simple one.
"With previous providers, delivery length would stretch up to a week – which wasn’t ideal when lead time is already between three to four weeks due to all furniture being bespoke and made to order.
"Thanks to Panther’s next day delivery service once the order was completed, this issue was entirely circumvented. Equally, along with their premium services, their ability to deliver at weekends provides total flexibility to our customers – who will also benefit from their transparent end-to-end tracking system which provides them with total visibility – ensuring that any uncertainty associated with the delivery process is alleviated.”
