Two person delivery specialist ArrowXL has launched a major new deal with German appliance giant Miele ahead of schedule.
The contract will see ArrowXL deliver 2,500 deliveries of Miele white goods each month across the UK.
ArrowXL said this week it had landed the contract after impressing Miele with its 25 years of experience in delivering domestic appliances, its strong customer service ethos and its added value service which allows customers to nominate their delivery day and have their appliance unpacked, positioned and connected, with old appliances disconnected, removed and recycled.
Under the contract, customer orders will be collected from Miele’s Abingdon distribution centre for direct and delivered to customers via local depots. ArrowXL will also provide customers access to its askAXL tracking web-app so they can track their orders and have full visibility of their purchase as it works its way through the ArrowXL system.
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David Pearce, Miele UK supply chain manager, said the contract is progressing well. “‘From the outset our interactions with the ArrowXL team have been exceptional. All of the staff involved in bringing the project to life have been engaged and passionate about what they do,” he said.
“From the training days at Abingdon HQ to the daily meetings, we have been kept informed and involved throughout. The honest approach to what is possible without over promising has been refreshing and has resulted in an experience that has exceeded our expectations.
“The customer feedback so far has been excellent, even when the delivery has not been straightforward the crews have provided amazing customer service, quick resolutions and proactively managed any issues. This allowed us to deliver the project ahead of schedule.”
Craig Kavanagh, Sales Director at ArrowXL added: “We’re delighted to be working with such a great company. Miele have an outstanding reputation for building innovative products that last, and we are really pleased to be able to add value to their offering with a fantastic delivery service.
“From the outset our teams have worked collaboratively to ensure we could achieve the highest levels of service, improve communication and deliver a great customer experience. We look forward to a successful long term partnership.”
