Royal Mail has gone all-in on a strategy based on parcels growth and international expansion to ensure its future, after its annual operating profit collapsed by more than a quarter as the decline in letter deliveries continued apace. In a week that saw Royal Mail unveil plans to convert post-boxes across the UK to take parcels to tap into the SME business sector, its CEO Rico Back laid out the carriers’ five-year plan at the presentation of its annual accounts. […]
City Link will need to improve account management and customer service if it is to become profitable again, analysts said, following its sale to private equity investor Better Capital.
Now part of the Connect Group, Tuffnells is packaged better than ever. We spoke to MD Chris Ward to find out why.
Royal Mail has warned for a second time that competition from other carriers, this time Amazon’s own delivery network, will damage its growth prospects.