Royal Mail pins future on ‘winning at parcels’ and international expansion


Royal Mail has gone all-in on a strategy based on parcels growth and international expansion to ensure its future, after its annual operating profit collapsed by more than a quarter as the decline in letter deliveries continued apace. In a week that saw Royal Mail unveil plans to convert post-boxes across the UK to take parcels to tap into the SME business sector, its CEO Rico Back laid out the carriers’ five-year plan at the presentation of its annual accounts. […]