Yodel executive chairman Dick Stead has described the footage of Yodel employees throwing parcels about in an undercover TV report as a disgrace after it aired on Channel 4. An episode of Dispatches on 1 February contained footage of hub workers throwing parcels, including some marked as fragile, as well as dropping and walking over others. Speaking at The Delivery Conference in London the next day, Stead said: “Throwing parcels in sorting centres is disgraceful, it is unacceptable, and I […]
Yodel has confirmed the schedule of its service centre closure programme, as it enters the final phase of the merger of the Home Delivery Network and DHL Domestic UK businesses. According to an internal letter seen by MT, the parcels giant has been transferring volumes across from Cardiff (the first site set to close) to Nantgarw since Friday 10 February, with Cardiff due to shutdown on Friday 17 February, a move which the company has confirmed. The rest of the […]
Yodel has won back a 12-month rolling contract with online retail group The Hut Group, covering 24-hour, 48-hour and standard packet delivery.
Two post and parcel carriers at the centre of a recent investigation by Channel 4 programme Dispatches have said they do not believe its findings to be representative of service levels across their operations.