Yodel executive chairman Dick Stead has described the footage of Yodel employees throwing parcels about in an undercover TV report as a disgrace after it aired on Channel 4. An episode of Dispatches on 1 February contained footage of hub workers throwing parcels, including some marked as fragile, as well as dropping and walking over others. Speaking at The Delivery Conference in London the next day, Stead said: “Throwing parcels in sorting centres is disgraceful, it is unacceptable, and I […]
Just before he left the business in January, Yodel’s then CEO Mike Cooper told MT about his four-point plan to turn Yodel around from years of losses to profitability. Redesigning its transport network and harnessing its data more effectively are some of the things achieved in his time at the business.
Christmas 2012 was another record-breaking year for parcel carriers, with many reporting volumes that made 2011’s peak seem a simple task. With year-on-year volumes rising every Christmas and the online retail boom not showing any signs of slowing down, how are carriers ensuring they are well prepared for 2013’s peak? Retailers again reported record-breaking internet sales over the festive period. Web sales were up 44% for City Link customer John Lewis, and 11% for Hermes customer Next. Debenhams also saw […]
Yodel has simplified its business structure so that all operations will now be run through Yodel Delivery Network.