Yodel has appointed Mike Cooper as its CEO, after his predecessor Neil Lloyd stepped down last July. The parcels firm brought “turnaround specialist” Lloyd in to improve the company’s public image and customer service in February 2013, and Yodel executive chairman Dick Stead said he is confident Cooper (pictured right) will continue this mission. He said: “Mike has an impressive track record of galvanising people to deliver exceptional results and using consumer insight to drive a great customer experience. He […]
Glasgow haulier John G Russell (Transport) has warned the distribution sector of a “difficult” 12 months ahead as costs keep rising while rates and profit margins continue to stagnate. Alan Poulton, chief executive, logistics at the group, told MT the firm was finding it increasingly difficult to squeeze further efficiencies out of its operation and said that, in terms of rates: “We are not getting, and have not got for some time now, an increase that reflects the quality and […]
A quarter of SME online retailers plan to focus on improving their delivery and returns processes in 2013 as the sector becomes more competitive. A study commissioned by Royal Mail revealed that small online retailers will prioritise improving their delivery and returns services above improving the range and quality of products they sell and pricing more competitively. Over half of the small e-tailers questioned saw an increase in sales last year. Some 64% are confident that sales will rise in […]
Confidence among logistics operators has surged in the last six months with nearly 85% expecting their turnover to increase during 2014, a new survey has shown.