Yodel has appointed Mike Cooper as its CEO, after his predecessor Neil Lloyd stepped down last July. The parcels firm brought “turnaround specialist” Lloyd in to improve the company’s public image and customer service in February 2013, and Yodel executive chairman Dick Stead said he is confident Cooper (pictured right) will continue this mission. He said: “Mike has an impressive track record of galvanising people to deliver exceptional results and using consumer insight to drive a great customer experience. He […]
Unite has criticised Royal Mail for refusing to up a proposed pay increase, despite reporting a £608m profit in its latest results.
UK Mail remains confident about its long-term prospects, and has now got a handle on problems at its new sortation hub that are set to have a significant impact on its full year earnings.
A quarter of internet shoppers have a next-day delivery subscription, Royal Mail has found, and warned retailers that they must keep up with demand for fast, free delivery to retain their customers.