Hermes has appointed two new board members to help support its plans for growth in the home delivery market. Ex-Parcelforce board member Gary Winter has joined the company as sales and marketing director, along with Jane Naumkin as human resources director. Winter has experience of the parcel industry through his previous roles as head of business development at Royal Mail packets and business transformation director at Parcelforce. He has also worked for UK Mail, Pitney Bowes and PFE International and […]
Hermes is set to build a £60m automated parcel distribution centre in Barnsley as its parcel volumes continue to rise.
Private equity firm Advent International is to acquire a 75% stake in Hermes UK in what is described as a “business as usual” agreement.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]