Palletways 2

Palletways has introduced evening deliveries to its service offering, allowing it to deliver to customers for 12 hours every day.

With the new delivery slots between 5pm and 9pm, the pallet network now enables its customs to pick between a morning, afternoon or evening delivery window.

Using its ETA system, launched last year, customers are then given a two-hour window for each delivery.

Palletways network development director Barry Byers said the new service is an industry first that opened up new opportunities for both its business and consumer customers.

He said: “For our growing home delivery market, people can now choose to receive deliveries after work, rather than making arrangements to stay at home during the day.

"For our business customers, we can make deliveries at a time which opens-up new opportunities, like choosing delivery windows when access restrictions on the route to their premises no longer operate.”

"We listen to the feedback of our customers to understand what new services will provide them with an edge in their market."

Palletways UK operations director Mike Harrison said the network's ability to introduce the the evening deliveries was the result of its members having "their finger on the pulse of which extra services our customers would find most valuable. Evening deliveries is the next step".

He added that the network's five hubs were also ready to accommodate the new time slots.

Paul Ince, depot principal at Palletways member Pink Link, said: "The launch of this new service allows us to provide yet more value to our customers. The convenience and flexibility that the Evening Delivery window will offer is truly industry leading.

"Market forces are trending toward a demand from customers to be able to receive their deliveries during a time frame that suits them, and this service offers them exactly this. We are looking forward to developing this service for the benefit of our customers.”