Hermes remains defiant in face of undercover expose showing staff throwing parcels and cursing customers


 

Hermes has come out fighting after a video, secretly filmed by an undercover reporter in the run-up to Christmas, showed workers at its High Wycombe sorting centre throwing parcels and insulting customers. The Times reporter also claimed the company routinely failed to deliver next-day orders on time and that he was told by a manager to pose as a new recruit and “act stupid” if customers complained. One driver was caught on film describing customers as “c***s”, according to the […]