Online shopping boom creates “tsunami of returns”


More than half of all parcels sent in the post and via couriers this week are unwanted Christmas gifts, creating a “tsunami of returns” according to ParcelHero. It said the 52% boom in online shopping had created a huge jump in the number of presents now being returned, with the first working day of 2021 seeing returns increase by 10.7% year on year. ParcelHero said fashion stores were particularly feeling the strain, with initial figures indicating over 60% of items […]