Operators in danger of rise in non-delivery claims during COVID-19 crisis


As rising numbers of customers refuse to sign Proof of Delivery (POD) tablets due to coronavirus concerns, operators could be left exposed to future non-delivery claims, the RHA has warned. The warning comes as increasing numbers of operators report that drivers are being met at point of delivery by customers concerned about the dangers of signing for parcels on PODs that may have been handled by dozens of other customers during the driver’s rounds. In an advice note the RHA […]