Only 18% of logistics clients are very satisfied with the service they receive from their 3PL, according to an online survey of 100 3PLs and customers by supply chain consultancy SCALA. In contrast, 38% of 3PLs optimistically believe their customers are very satisfied with the service they receive. However no clients said they were very dissatisfied and 64% reported they were reasonably happy with their 3PL. Here 3PLs were more pessimistic about their service levels with 15% saying they feared […]
Nantwich, Cheshire-based Boughey Distribution has reshuffled some of its management team, creating two new roles to raise levels of service to customers.
City Link will need to improve account management and customer service if it is to become profitable again, analysts said, following its sale to private equity investor Better Capital.
The boss of Wincanton says the 3PL has seen signs of the market hardening around price, as an increasing number of clients realise that the cheapest deal is not always the best.