Only 18% of logistics clients are very satisfied with the service they receive from their 3PL, according to an online survey of 100 3PLs and customers by supply chain consultancy SCALA. In contrast, 38% of 3PLs optimistically believe their customers are very satisfied with the service they receive. However no clients said they were very dissatisfied and 64% reported they were reasonably happy with their 3PL. Here 3PLs were more pessimistic about their service levels with 15% saying they feared […]
Logistics companies and their customers are responding to seismic changes in online retail in an effort to tackle what is predicted to be an unprecedented peak in Christmas shopping.
Wincanton has extended its contract with Asda to manage its transport and warehouse operations for a further two years.
Kuehne + Nagel and DHL Tradeteam are working with Costa owner and customer Whitbread on an initiative to standardise product information, removing cost and complexity from the supply chain. The project is running in parallel with the Premier Inn-owner’s involvement with the Food Service Directors’ Group (FSDG’s), which also includes Brakes, Mitchells & Butlers, Unilever and Compass in membership. At a launch event last week for FSDG’s report, The Food Service Information Challenge, the authors claimed standardising product labelling could […]