Only 18% of logistics clients are very satisfied with the service they receive from their 3PL, according to an online survey of 100 3PLs and customers by supply chain consultancy SCALA. In contrast, 38% of 3PLs optimistically believe their customers are very satisfied with the service they receive. However no clients said they were very dissatisfied and 64% reported they were reasonably happy with their 3PL. Here 3PLs were more pessimistic about their service levels with 15% saying they feared […]
Wincanton has gone live with its Virtual Access to Storage and Transport (VAST) service, a new initiative that sees the 3PL playing matchmaker for customers looking for warehouse space.
FTA MD of membership and policy James Hookham has said he is not surprised third party logistics companies (3PLs) have proved unwilling to discuss their role in the application of penalty charges for non-compliant deliveries at retailers’ distribution centres, and advised hauliers unhappy about having to pay the fines to stop taking on contracts that involve them.
Palletline has revealed Plus Logistics, a new brand that the pallet network plans to leverage to take on the 3PLs at their own game.