Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
Delivery companies such as Hermes that use self-employed drivers need to change their business models, according to a select committee.
The GMB union is taking legal action against Hermes as part of its wider campaign against the gig economy.
HMRC has responded to MP Frank Field’s call for an investigation into low pay at Hermes, stating it had referred his evidence to the “appropriate compliance teams for consideration”.