Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
This year’s Motor Transport Awards recognised former Hermes Europe CEO Carole Walker’s determination to redefine parcels delivery across three decades of hard work.
Hermes has appointed Mark Pettit as sales and marketing director, replacing Gary Winter.
Last-mile operations and home deliveries are to be the focus at the next TfL LoCITY roadshow, taking place on 20 November.