Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
Delivery companies such as Hermes that use self-employed drivers need to change their business models, according to a select committee.
John Lewis has awarded a three year contract to Hermes, which will see the parcel carrier handle 48-hour home deliveries for parcels under 15kg. Parcels will be collected from the retailer’s regional depots six days per week and delivered to Hermes’ national hub in Nuneaton, Warwickshire, where they will be sorted. They will then be transported to one of Hermes’ regional depots and distributed to customers via one of its 7,500 couriers across the UK. The firm, who handle a […]
Myhermes.co.uk has delivered its two millionth parcel just 10 months after reaching the one million mark in June last year. Following high levels of demand over the Christmas period, which saw volumes double during the busiest shopping week to more than 60,000 parcels per day, the company says the service is rapidly gaining business from online traders and niche retailers. John Tobbell, commercial director of myhermes.co.uk, says: “The growth of myhermes.co.uk is really gathering pace as more and more consumers […]