Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
This year, 3PLs have won millions in new and renewed business from retailers, manufacturers and service providers in the UK and beyond; some more business than others. Motortransport.co.uk takes a look at 2013’s top contract wins.
Hermes has won Poundland’s new home delivery contract, after the single-priced retailer said it planned to trial an online shopping system earlier this week.