Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
Protocols for parcel deliveries by some of the UK’s largest couriers have been changed to reflect increasing concerns over health and safety in light of the current pandemic.
Hermes has developed a new talent programme called Rise, which is intended to maximise the current performance and future potential of junior managers.
The chief executive of Hermes UK has admitted the company had not been as compassionate as it expected itself to be with its self-employed couriers, as a government minister called on HMRC to investigate the carrier’s zero-hours contracts.