Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
Hermes chief executive Carole Woodhead has revealed some of its expansion plans for 2014, as it wins a new contract with jewellery retailer Cadenzza.
Delivery companies such as Hermes that use self-employed drivers need to change their business models, according to a select committee.