Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
Hermes has opened its 1,000th parcel shop, five months after the service was launched. The firm plans to expand the network to 2,500 sites by the end of 2013, following the opening of the milestone ParcelShop in Stockport. It launched the service in June with 500 stores nationwide, which offer an alternative for SMEs to send parcels and allow online retailers to offer consumers a convenient returns service. It plans to expand the service next year to allow parcels to […]
Hermes has added 300 Cartwright trailers to its trunking fleet to keep pace with growing parcel volume.
Having the former Hermes UK CEO at the helm of Hermes Europe will be advantageous to the UK division, according to Carole Walker’s replacement.