Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
The logistics industry has welcomed the proposals in the Taylor review into self-employed workers as a sensible, half-way house that would provide those in the ‘gig economy’ more security while still affording businesses the flexibility they require.
Hermes Group, parent company of UK parcel carrier Hermes Parcelnet, has seen “significant growth” in turnover for the twelfth year running, which it attributed to the rapidly growing e-commerce sector.
Hermes has won a three-year contract with mail order clothing retailer Chums to handle over 250,000 home deliveries a year.