Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Work has started on Hermes’s new £31m super hub in Rugby, which will increase the company’s capacity by almost a quarter.
Morrisons is to begin making home deliveries in London next week as it continues to increase the reach of its online grocery offer.
Hermes has opened its new Rugby super hub, increasing its overall parcel processing capacity by almost 50%.