Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Nearly half of shoppers have changed their mind about making a purchase online because they were unhappy with the inflexible delivery options, according to research by Whistl.
Hermes Group, parent company of UK parcel carrier Hermes Parcelnet, has seen “significant growth” in turnover for the twelfth year running, which it attributed to the rapidly growing e-commerce sector.
Morrisons has rolled out its online food offering into Yorkshire and plans deliveries to more locations this year.