Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Hermes has acquired two new depots in the north of England to meet rising demand driven by a surge in online shopping during the Covid-19 pandemic.
Hermes chief executive Carole Woodhead has revealed some of its expansion plans for 2014, as it wins a new contract with jewellery retailer Cadenzza.
From the outset of this pandemic the government made it clear that home delivery was vital to the fight against COVID-19 and that company’s like ours were doing essential work. It made sense – home delivery enables people to get the items they need while self-isolating or following the government’s guidelines to stay at home.