Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Hermes UK has launched a degree apprentice programme that enables students to earn while they learn.
Hermes Sustainability is at the forefront of Hermes’ operating model as it recognises the impact of its transport supply chain on the environment. To improve environmental performance within its trunking operations, in 2020 Hermes added seven new CNG vehicles, taking the total to 90 CNG tractor units.
Having the former Hermes UK CEO at the helm of Hermes Europe will be advantageous to the UK division, according to Carole Walker’s replacement.