Fraikin has employed an operations director, Andy Towns (pictured), to lead its engineering and operations functions as it works towards bringing its maintenance back in-house.
Towns joins after four years as aftersales director at Farid Hillend Engineering and he will report directly to MD Darren Hall.
He has 35 years of experience in the industry, including direct experience of running a national network of commercial vehicle workshops.
Towns said: “Darren shared his plans for the business with me; in particular the work already started to bring more R&M back in-house, and I knew instantly this was a strategy I could really get behind.”
Fraikin recently said increasing the amount of maintenance performed in-house and driving down its reliance on third-party contractors would help improve the efficiency of customer maintenance, as well as speed up repairs and reduce VOR times.