Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
Throughout the year, Motortransport.co.uk has bought you the biggest news in the road transport industry. Here we bring you the top 10 most read stories of 2012: 10. Stobart Group in for Autologic with £12.4m cash offer June saw Stobart make its offer for the car transporter firm, which valued Autologic at £12.4m. The deal made Stobart the largest car transporter haulier in the UK. 9. Hermes opens Coventry and Carlisle depots 2012 was a year of expansion for Hermes […]
The explosive growth in e-commerce in recent years has left the road transport industry struggling to provide enough capacity. MT looks at the implications of this change. Today (3 December) is Cyber Monday, where consumers in the full swing of crazed Christmas-gift buying are expected to set a record and make 115 million visits to online retail sites. If Experian’s prediction is realised, it will represent a leap of 36% on the same day last year. For December as a […]
Carole Walker has been promoted to CEO of Hermes Europe, with UK MD Martijn de Lange stepping into her shoes as UK CEO.