Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
BVG Airflo has awarded a two-year parcel delivery contract for two of its home, clothing and footwear brands to Hermes.
Hermes processed 4.8 million orders over the Black Friday weekend, an increase of 34% compared with last year, despite adverse weather conditions.
Hermes has revealed record results at its UK division, with revenue up 22% in 2011. The parcels company says this reinforces its position as the country’s second-largest home-delivery business. Revenue stood at €303m during 2011, up from €248m in the previous year. Hermes says its UK arm handled more than 140 million parcels during the year, as demand for its home delivery services increased with online retail sales. Carole Woodhead, chief executive at Hermes UK, says: “Our UK business has […]