Hermes is poised to expand its next-day delivery service and launch a customer app, as it shifts its priorities. MD Martijn de Lange told MT the parcel carrier had previously focused more on its logistical operations than customer experience, but is now redesigning itself as a customer-centric, technology-driven business. He said: “It’s about how to communicate with the end customer. How do you find out things about the end customer so you can deliver the parcel every time in a […]
Parcel specialist Hermes is to open two depots in the South East as it prepares for the Christmas peak. A 52,000 ft² warehouse in West Thurrock, Essex, will be located between Lakeside Shopping Centre and the QE2 Bridge near to the A13 and M25. Hermes will create 60 new jobs at the site in management, administration, warehousing and driver roles. The second site in Maidstone, Kent, will replace its exisiting depot in Rochester, doubling warehousing capacity in the area to […]
Hermes is offering UK-based retailers the ability to have their parcels delivered into its overseas ParcelShops for the first time.
Hermes has revealed that its ParcelShops have handled more than 870,000 parcels since the concept was introduced in June.