An HMRC investigation into Hermes’ use of self-employed couriers could have implications for the entire parcels sector, according to an industry expert. The carrier is facing the threat of investigation after a series of articles by the Guardian newspaper, and later a report from Frank Field MP, claimed it was mistreating its couriers and paying some below the national living wage. This led to business minister Margot James referring the issue to HMRC earlier this month, although it is yet to confirm whether it will conduct an investigation. Parcels market analyst Frank Proud from Apex Insight said that if […]
Same day courier CitySprint has acquired Heathrow Baggage Services, its third acquisition in three months.
The majority of online shoppers are unwilling to pay extra for premium parcel delivery, despite demanding greater choice and flexibility, a Hermes survey has revealed. The carrier has stressed the importance of offering a variety of delivery options, after a survey of 1,000 e-retail customers, commissioned by Hermes, found that many did not want to pay extra to cover the additional cost of evening deliveries, despite wanting access to parcels in the evening. Hermes sales and marketing director Gary Winter […]
The status of couriers across the industry could be affected by last week’s tribunal ruling against CitySprint, according to a lawyer involved in the case.