DPD research has revealed that three-quarters (73%) of Brits have ditched their online shop at checkout stage due to restrictive or expensive delivery options. Around 40% of shoppers complained that they are not generally offered a free delivery option, despite the fact this is the preferred choice for three-quarters of consumers. However, a quarter (26%) of shoppers would opt for timed delivery slots above a free service. Dwain McDonald, DPD chief executive, says: “Online cart abandonment costs e-tailers millions of […]
DPD is to increase its nationwide capacity by opening 15 new or upgraded depots by the end of next year, including three that will be double the size of its regular sites.
DX Group sales and marketing director Paul Doble has warned that online retailers are in danger of overwhelming capacity on their distribution networks in the run up to Christmas. Financial services firm Experian has predicted a 36% rise in online retail visits today and Doble said retailers should re-assess their delivery capabilities. Carriers are offering collection two working days before Christmas. TNT Express, DPD, FedEx, Hermes and UK Mail all said that 21 December is the last day they can […]