A partnership between XPO Logistics and Crown Paints has been hailed for delivering operational improvements and driving growth.
In the first year of the collaboration, the companies said they had created cost efficiencies and enhanced customer experience at Crown’s warehousing UK hubs in Darwen, Lancashire, and Hull, Yorkshire.
Innovations include the modernisation of picking and packing processes and a dynamic labour planning tool that had enabled smarter scheduling.
These initiatives had supported greater responsiveness during seasonal peaks, created a fairer working environment for staff and improved service reliability for customers.
They added that by unlocking shared warehousing opportunities and increasing space utilisation, Crown Paints had reduced overheads and improved agility.
And in another step forward, XPO and Crown said they had also developed an e-commerce fulfilment solution that allowed customers to buy directly from the manufacturer.
“Our partnership is delivering everything we expected and more”, said Laura Gillett, logistics manager at Crown Paints.
“The pace, transparency, and collaboration we’ve experienced from XPO Logistics have been exceptional; they are an extension of our team.”
Dan Myers, senior VP, supply chain – Europe, XPO Logistics, added: “This is a textbook example of how partnership, when built on shared values and aligned goals, can drive genuine transformation.”
