APC Overnight has reported larger parcel volumes this year as well as a greater uplift on its busiest day, after seeing increases in both turnover and pre-tax profit last year.

Finance director Mark Fletcher said a commitment to customer service and a “personal approach” to its deliveries contributed to a 35% jump in pre-tax profit for the year ended 31 March 2013, up to £6m (2011-12: £4.4m).

The network, which opened its new hub in Cannock earlier this year, also saw turnover increase by 14% to £75.1m (2011-12: £65.7m), its latest set of financial accounts revealed.

In the directors’ report, APC mainly attributed the increase in turnover to exceeded expectations in its night operation, plus targeted sales incentives in key areas and a continued focus on brand awareness.

“We have a strong network of independent businesses driving sales in their local area and their commitment to customer service and personal approach have led to exceptional levels of customer retention and increasing referrals,” said Fletcher.

He said the company is currently assessing how to make best use of the 10 additional longer semi-trailers it received DfT permission to run last month.

“We remain committed to driving efficiencies within the business and helping the network provide the best possible overnight delivery service,” he said.

“The outstanding performance of our network has certainly led to an increase in the number of consignments we are handling compared to 12 months ago, which has been best exemplified by this year’s busiest day being 20% up on last year’s.”

Direct Logistics founder Karl Brown replaced Syed Ziaullah as CEO last month.