ArrowXL said it had reduced fleet mileage by around 13% after using AI-driven route planning software by Descartes and cutting manual processes.
The two-person home delivery specialist, now branded ArrowXL by JP Home, said that by improving productivity and execution during planning and delivery Descartes had also helped it reduce operational costs and emissions.
Rachel Hopkins, Arrow XL CIO, said: “Our big and bulky deliveries to businesses and shoppers, such as white goods, fridge freezers, washing machines and cookers, create complex distribution requirements.
“We outgrew our previous planning technology as the outputs it provided no longer gave us logical, valuable delivery insights to support growth.
“Descartes changed this. The solution now plans 95% of our team’s delivery routes overnight and, by decreasing our dependence on manual processes, we’ve reduced mileage by 13%.
“More effective planning has also reduced early route terminations from 5% to 1%, which improves deliveries on the first attempt.
“We’ve also achieved a 4% decrease in deliveries outside of customers’ preferred time windows.”
