Evri has developed software that lets couriers know if their ‘safe place photos’ have failed to show the parcel and where it has been left and requests they take a second shot.
Parcel Vision was created in order to eliminate mistakes where a parcel may not be clearly visible, be too close to the lens or the camera lens was covered.
Evri said the software was developed using a machine learning model that was trained using thousands of safe place photos and can detect problems.
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Initial trial results showed a 98% success rate.
Sam Greenwood, innovation engineer at Evri, said: “We are always looking to leverage technology to support delivery accuracy and further improve the customer experience.
“Machine learning and AI is a gamechanger and our team is working on a number of exciting developments in this area.”