DPD has launched a customer returns service in conjunction with Hermes, extending the parcel carriers’ seven-year relationship.

The recently-launched service will utilise Hermes’ myHermes ParcelShops network by offering DPD customers the opportunity to return unwanted goods by dropping their parcel off at convenience stores. Hermes will then collect parcels from the stores daily.

The carriers’ have worked together since 2006 to deliver DPD’s Homecall service, with Hermes providing a 2-5 day home delivery service for DPD. The firms also plan to introduce the ability to choose a shop for delivery in 2014.

DPD CEO Dwain McDonald said the firm is “delighted to be extending our relationship with Hermes”.

“Homecall Returns provides retailers with the added confidence and reassurance of online tracking, giving them full visibility, so that they know exactly where their returns are at any moment in time,” he said.

Gary Winter, sales director at Hermes, said: “We are dedicated to growing our network of ParcelShops and expect to have over 3,000 sites by the end of the year.”

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