DHL Inside Track has signed a new three-year UK contract with automaker Stellantis, whose portfolio includes Jeep, Fiat, Peugeot, Vauxhall, Alfa Romeo, DS Automobiles, Abarth and Citroën.
Inside Track will operate Stellantis’ demonstrator programme, managing the delivery and pick-up of test drive vehicles nationwide.
The automotive specialist will handle the entire fleet and end-to-end consumer experience, from online ordering and pre-delivery preparation, through to customer satisfaction surveys.
A key part of the service will be the ‘white glove’ customer handover, tailored to each brand and delivered to a consistently high level by drivers trained as brand ambassadors.
Jim Cleary, head of Inside Track said: “We take great pride in the professionalism and hands-on account management we offer as part of our service.
“Much more than simply delivering vehicles, we’re representing these brands in front of potential customers. To do this we’ve invested heavily in our training programmes with a clear focus on the detail, to develop professional, courteous colleagues who are passionate about the brands they represent.”
A new platform introduced by Inside Track gives Stellantis real-time visibility of its fleet, with clear reports of vehicle utilisation right down to model variant, which DHL said will ensure the value of the fleet is maximised.
Inside Track’s management system and nationwide footprint helps cut unnecessary journeys by allowing the company to coordinate collections at the same time as deliveries. It has also invested in its vehicle charging infrastructure to support the increasing electrification of the Stellantis fleet.
Inside Track has also been appointed to manage the company’s Employee Car Ownership Scheme, which operates out of facilities in Luton, Coventry and Ellesmere Port.
As well as storing, preparing and handing over the fleet, the team will handle all administration associated with the scheme.
Nick Richards, Stellantis head of B2B, said: “Offering customers a premium and seamless experience has always been crucial for us so we’re delighted to be working with a logistics partner whose priorities and capabilities align.
“As an industry expert, Inside Track has demonstrated its capability to meet the evolving expectations of our customers with impressive efficiency. The onboarding process has been extremely smooth and we look forward to building on our partnership.”
Inside Track currently handles over 38,000 vehicle movements for its customers each year.