Parcel firms hit back after new league table exposes “huge cracks in sector”


Some of the largest parcel firms in the UK have criticised research by Citizens Advice which claimed to have uncovered consistent problems in their customer service and deliveries. DPD, Hermes and Yodel said the findings were flawed and based on poor methodology after the independent organisation said there were “huge cracks in the sector” and called for Ofcom to introduce stricter rules for delivery firms. Citizens Advice created a company league table, comparing top parcel firms against criteria such as […]