Some of the largest parcel firms in the UK have criticised research by Citizens Advice which claimed to have uncovered consistent problems in their customer service and deliveries. DPD, Hermes and Yodel said the findings were flawed and based on poor methodology after the independent organisation said there were “huge cracks in the sector” and called for Ofcom to introduce stricter rules for delivery firms. Citizens Advice created a company league table, comparing top parcel firms against criteria such as […]
Norbert Dentressangle will cease providing warehousing and distribution services to collapsed retail chain Comet from tomorrow (21 December). Last month the operator warned its five-year £100m contract with Comet, which it only signed earlier this year, was in the hands of the retail chain’s administrator Deloitte. At the start of this week Deloitte closed the last of the retail chain’s stores in the absence of an acceptable offer for the whole business. Richard Cawston, business unit director at Norbert Dentressangle, […]
The Royal Mail board has approved the agreement broached with the Communication Workers Union to end a long-running battle over pay and pension reform.
Yodel has launched its first collection and delivery service aimed at small businesses and consumers to meet demand.