Parcel carrier Yodel and online flower company Nova Blooms are delivering 1,000 food boxes a day following a successful trial period. Launched during the Covid-19 lockdown, the service marks Nova Blooms’ first step into the food market and allows customers to select the contents in their box to include everything from locally grown fruit and veg to fresh pasta and artisan bread. Growth has been rapid, starting at just 10 orders a day. Yodel said demand is driven by customers […]
Same day courier firm CitySprint has completed its third acquisition this year with its purchase of Enfield-based The Courier Service.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]