AIT Home Delivery has won a final mile distribution contract with children’s furniture brand Kidsaw following a chance meeting at The Furniture Show earlier this year.
Kidsaw said it was struggling with missing and damaged items and customer complaints before partnering with AIT and seeing an immediate improvement in service levels.
Complaint levels dropped to zero within the first seven weeks of trading.
The company specialises in easy-to-assemble furniture and storage solutions and its ranges feature children’s characters such as The Gruffalo, Peppa Pig and JCB.
Operating out of warehouses in Leicester and Nottingham, AIT Home Delivery collects orders in time for overnight or two-day deliveries.
It also delivers Kidsaw’s signature cabin beds, which arrive in multiple boxes and adds an additional layer of complexity to the operation.
Despite this, Kidsaw praised AIT for managing multi-box, high-component deliveries seamlessly.
“We are a trade-only site with orders placed through third-party customers, and previously our team had been receiving complaints relating to damage or misrouted items,” explained Matthew Leech, director of Kidsaw.
“Since AIT came on board, those complaints have stopped completely, which is not only better for us as a business, but also better for our customers who ultimately receive the end-user experience.”
Samuel Scott, AIT sales director, said there was a strong demand for Kidsaw products from parents and children: “It is a business with a proven track record spanning two decades and continued growth ambitions, and we are delighted to support that journey by delivering a final-mile experience that reflects the quality of its products and brand,” he added.
