DPD When DPD approached major customers for feedback on its performance the message came back loud and clear – deliver those “tiny noticeable things” which, as one chief executive explained, “separates the truly great companies from the rest.” To that end, DPD launched its Tiny Noticeable Things campaign aimed at creating a more personal home delivery service. First it turned to its consumers, asking them, via its DPD customer app, what additional services they would like. Ideas came thick and […]
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Abbey Logistics Group has appointed Motor Transport Hall of Fame resident David Batty to lead its engineering department.
The 2018 Motor Transport Awards takes place next week, and sees four businesses shortlisted for the Low Carbon Award, sponsored by Fraikin. The winner will be announced at the Grosvenor House Hotel on Wednesday 4 July, in front of an audience of 1,500 people.