DPD When DPD approached major customers for feedback on its performance the message came back loud and clear – deliver those “tiny noticeable things” which, as one chief executive explained, “separates the truly great companies from the rest.” To that end, DPD launched its Tiny Noticeable Things campaign aimed at creating a more personal home delivery service. First it turned to its consumers, asking them, via its DPD customer app, what additional services they would like. Ideas came thick and […]
Post and parcel delivery companies could significantly reduce harmful city emissions and traffic congestion, if bold steps are taken to reshape last-mile delivery ecosystems, according to a new study by consultants Accenture.
Warehouse and logistics business HMT Group is encouraging non-HGV drivers to make the step up to Class 1 and 2 driving levels with the use of an Isuzu Grafter 3.5-tonner as a training vehicle.
If you’re named Home Delivery Operator of the Year for four years running, you must be doing something right. And what DPD UK did right was to make exhaustive efforts to get proper feedback from customers and then act on it.