DPD When DPD approached major customers for feedback on its performance the message came back loud and clear – deliver those “tiny noticeable things” which, as one chief executive explained, “separates the truly great companies from the rest.” To that end, DPD launched its Tiny Noticeable Things campaign aimed at creating a more personal home delivery service. First it turned to its consumers, asking them, via its DPD customer app, what additional services they would like. Ideas came thick and […]
How does an operator drive service and safety levels ever higher and keep costs down in a logistics contract where the client’s volumes are growing exponentially? This was Wincanton’s challenge as the logistics partner of retailer Screwfix, which has launched around 50 new Trade Counter (TC) stores a year since 2011. No small task, since this rapid expansion meant every peak period was bigger than the last with more units picked, more trailers despatched, and more miles travelled to a […]
ArrowXL has secured a contract with Wheelbase to handle the delivery of premium, high-value bicycles across the UK.
Yodel has suspended one of its couriers after publication of a YouTube video apparently showing one of its team throwing a parcel containing a Tower of London ceramic poppy over a fence.