Arrow XL has hired a new customer experience manager to overhaul its strategy in the area. Fauzia Mulla joins the business from Three Mobile UK, where she was most recently head of support performance. The two-person delivery group has tasked Mulla with reshaping its customer experience strategy, and she will also take on responsibility for its central call centre at its Wigan HQ. Mulla said the new customer experience strategy will be based on four key goals: “placing the customer […]
Arrow XL split from Yodel in 2013, and in the last two years chief executive Ian Howell has built a two-man delivery firm that prides itself on giving all of its customers the VIP treatment.
The effects of a major fire that destroyed ArrowXL’s Worcester hub in 2017 are continuing to reverberate through the business, with the company reporting a 92% fall in pre-tax profits last year.
A management shake-up at two-man delivery specialist ArrowXL has seen Peter Scraton, previously the firm’s people director, promoted to operations director.