Palletways member Sovereign Transport has hired a Hermes field manager as its new business sales executive. Paul Hanson joins the Liverpool-based operator after three years at Hermes, where he was responsible for more than 100 self-employed couriers. At Sovereign he will be in charge of drumming up and overseeing new business, reporting to commercial director Rachael Forshaw. Hanson said: “It was easy to see the appeal of joining Sovereign Transport; from the vision of the managerial team to the company […]
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Hermes handled its highest ever volume during the 2017 peak period, with year-on-year growth of 12%.