Yodel has expressed its disappointment at the results of a consumer poll in which it was voted the worst of the major parcel delivery firms in the UK.
In a statement, the parcel carrier said it had “serious concerns” about the validity of the MoneySavingExpert poll, and accused it of being open to involvement by those who may have a vested interest in the results.
Just 22% of voters described the carrier’s service as ‘good’, while 20% said they had received an ‘OK’ service. The remaining 58% said they had received a ‘bad’ service from Yodel.
It also highlighted that sister company CollectPlus came second from top behind DPD, despite using Yodel’s network for collection and deliver, and the same customer service centre.
Yodel said in a statement: “Our primary concern here is that no such verification is required opening the survey up to people who may have never used a particular delivery service or to multiple votes from single users. The companies listed in the poll also offer very different services, meaning that it is not possible to draw a direct comparison between them.”
Yodel said it has raised its concerns with MoneySavingExpert, but has not yet received a response.
Rival DPD topped the poll of nearly 9,000 parcel recipients with 69% of voters describing its service as ‘good’.
DPD CEO Dwain McDonald said: “Our aim is to provide the best possible delivery experience, so this feedback is very encouraging indeed and shows that our investment in technology and people in recent years is paying off.”
MoneySavingExpert had not responded as MT published this story.
