Two-person delivery specialist ArrowXL has won a contract with Purmo Group UK to deliver designer radiators to homes across the UK.
Purmo Group UK will use the ArrowXL 48-hour service to provide customers with a nominated delivery day to suit their schedule.
The two companies are currently working together to provide a stocked-in proposition to support a next-day delivery service, which ArrowXL says will boast the latest cut-off time in the industry.
Purmo Group UK said that it has chosen ArrowXL after suffering high levels of damage in transit and a lack of visibility throughout the customer journey with their previous delivery provider.
The group said it also experienced low first-time delivery success and poor communication in the event of a problem.
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Under the new contract with ArrowXL the company said it is looking forward to expanding its B2C business and offering a next-day service.
Andrew Slack, Purmo group distribution plant manager, said: “Since working with ArrowXL our visibility and service levels have increased dramatically.
“This has given us the confidence to offer our products to a wider range of customers on a home delivered basis.
“We’re excited about our development plans within the UK and are delighted to be working with ArrowXL to achieve our business growth.”
Craig Kavanagh, ArrowXL sales director added: “Working with Purmo Group UK to address their previous issues with their former delivery partner has allowed us to create a bespoke solution that meets all of their requirements.
“We’re excited to be working together to expand into the consumer market and look forward to a prosperous future relationship."
