Yodel upgrades customer app to offer more personalised Christmas deliveries

Yodel has launched an improved version of its customer app which has been upgraded to give a more personalised parcel delivery experience this Christmas.

The upgraded customer app offers a number of new features, including the ability to pre-select a default safe place for parcels at a home address in case customers are unable to meet their driver at the time of delivery.

It includes improved parcel tracking which allows users to receive push notification updates on the status of their delivery.

After downloading the app, customers will also be able to use streamlined login services to provide additional information to drivers, such as the ability to have the parcel delivered to a neighbour.

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Further features are in the pipeline and will be integrated into the app’s second phase in the new year, including updates on parcels via Amazon’s assistant Alexa and the ability to upload images of a dedicated ‘safe place’ to show the driver.

Helen Marshall, CIO at Yodel, said: “We’re excited to be launching our new Yodel app to deliver a seamless user experience that will allow shoppers to personalise their parcel delivery quickly and conveniently.

“This launch reinforces our commitment to investing in innovation and technology across our business to drive efficiency for customers.”

The launch follows the introduction of consumer-to-consumer service, Yodel Direct and the investment of over £1m in a new sortation system which can handle a wide range of specialist items.