Rhenus slashes Swoon delivery failures under new two-man contract

Logistics provider Rhenus has cut furniture brand Swoon's delivery failure rate by half after taking on the delivery contract for the Southwark-based firm.

The partnership sees Rhenus integrate Swoon's deliveries into its business in order to offer Swoon's clients quicker lead times. The furniture brand sells over a thousand designs ranging from sofas to sideboards, sourced from over 20 suppliers.

The Rhenus Group, which operates from 660 sites and has more than 31,000 employees, entered the UK home delivery market in 2017 through the acquisition of the Network for Home delivery firm. It operates from four regional depots in the UK.

Services range from standard room-of-choice deliveries to basic installations, removal of packaging and disposal of old beds and furniture.

Rhenus also specialises in part-order and order consolidation and has the capacity to hold all products until the complete order is ready for dispatch.

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Vinny Riley, MD of Rhenus Home Delivery UK, said: "We see ourselves as invaluable partners to provide our customers with value-added services.

“We analyse highly complex logistics operations and optimise them using individual solutions that cover sourcing, production and distribution.

“We also look ahead at what is happening in the industry – which helps with logistical operations – so we can make an important contribution for tomorrow.

"Not only do we run a two-man home delivery service, but we also find solutions for a wide variety of different sectors along the complete supply chain. These include multimodal transport operations, warehousing, customs clearance, and innovative, value-added services.”

Swoon co-founder Debbie Williamson added: “We think it is so important to give our customers an unparalleled buying journey, and part of that is for them to have a seamless delivery experience. Working with Rhenus has given us that opportunity. In the last three months they have helped us improve our KPIs by reducing our delivery failure rate by over 50%.

“Our experience with Rhenus has been a breath of fresh air – from the smooth and professional onboarding process, all the way through to the NPS feedback from our customers. This is the reason we have signed a long-term contract with them to be our sole carrier partner for all our two-man home deliveries.”