Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail […]
Hermes has opened two depots in Coventry and Carlisle, bringing its network of depots and hubs to a total of 24. The parcel firm says the new sites are necessary to accommodate the expected growth […]
Hermes has spent £18m on handheld technology to improve its customers’ experience.