DPD is urging the parcels sector to focus on helping retailers avoid unhappy customers through failed deliveries following a new consumer campaign launched this morning on ITV’s Daybreak programme, Stand and Deliver. Speaking in reaction to Money Saving Expert Martin Lewis’s campaign to help shoppers stand up for their rights after a failed parcel delivery, DPD CEO Dwain McDonald says the spotlight is now on both the delivery sector and online retailers. He adds: “Both parties have to work together […]
DPD has started offering its new service Precise, which allows customers to select their own hour delivery slot.
DPD has launched a 15 minute delivery window for online fashion retailer ASOS to cut down on the number of failed deliveries.
It is an unrealistic consumer expectation, not poor performance from parcel carriers, that has led to a report suggesting a third of peak-time parcels are delivered at the wrong time, according to a market expert.