Yodel said 2023 was a record year for the business, with volumes up 3% to 191m parcels and revenues increasing by 3.4%.
Volumes doubled through its Out Of Home network (OOH) and it expected further growth in 2024 due to its expanded partnership with Vinted and Paypoint.
Revenues in the peak Christmas and New Year period were up marginally year-on-year after adjustment for the impact of the Royal Mail industrial action in 2022 and it said particular growth was seen with items such as alcohol (+8%), pet food (+2%) and re-sellers (+7%).
In a trading update, Yodel said there was strong growth seen in consumers choosing pre-loved items delivered through its OOH network, with a doubling in volumes compared to 2022.
Mike Hancox, chief executive of Yodel, said: “I’m delighted that Yodel has successfully navigated the challenges of rising labour costs and high inflation in 2023 whilst continuing to support our retail clients and their customers with outstanding levels of service and re-shaping our business to perform strongly in growing categories.
“In the coming year, our focus will be to consolidate on our recent investments in technology and to grow our Out of Home network, in response to the huge increase in customer demand for pre-loved products.
“Thanks to the convenience, personal service, security, and greater sustainability that this channel offers, growing numbers of customers are seeing the benefits of using this service.”
This month, the parcel firm said it had appointed Simon Chave to be its new chief information officer with a brief to continue pursuing Yodel’s digital transformation.
