Palletforce impresses members’ customers with SuperHub tour

Over 100 attendees including Palletforce members and their customers joined the showcase event at the Palletforce SuperHub.

The event included presentations, a complete tour of the national hub and a behind-the-scenes look into the processes that underpin the network’s reputation for customer and delivery excellence.

The customer tour through the centre of the SuperHub showcased the energy and scale of the network operations to customers, with customers learning how freight from15,000 daily trading customer accounts is handled every night at the hub.

There was also an opportunity for customers to experience Palletforce’s patented technology in action, including instant pallet weighing, scanning and image capture, which allows it to provide real-time updates and freight visibility as goods pass through the hub.

Simon Bradbury, Palletforce sales director, said: “We are fortunate that we have the SuperHub as a sector-leading facility to showcase the infrastructure, processes and technology that are the bedrock of our network operations.

“It’s fair to say customers were blown away by the scale of our hub operations, and how the efficiency of our processes, combined with the award-winning technology deployed on our forklifts, helps generate additional customer value.

“The event helps our members retain and win new business, as well as cementing customer relationships. It has really given customers a unique insight and better understanding into how the entire network is focused on delivering excellence and the highest possible quality service.

“We also discussed a range of other exclusive benefits including our EV Scope emissions reporting tool, our commitment to quality through SMETA accreditation and how Palletforce is the first network to achieve the RoSPA Order of Distinction for excellence in health and safety.”

Anthony Delaney, sales and marketing director at Palletforce member Onpoint Group, said: “The showcase event has helped us strengthen our customer relationships and secure additional new business.

”Our customers were very impressed with the hub operations and those who may have been hesitant to use a pallet network were converted by the quality processes, technology and skilled people than underpin our service offering.”