Northgate announces two senior promotions to support its ‘One Road’ customer initiative

Nora White has been promoted to Northgate Businesses Group UK&I business process optimisation director, while Spencer Davi (main picture) has been promoted to the position as UK sales and marketing director.

White’s role is a new one which supports the company’s One Team ethos by creating and delivering efficient processes which allow Northgate Group businesses and their customers to interact effectively and trade openly across all brands, products, and services.

The role also encompasses the operational change team as Northgate continues to embed its Customer First ethos in its propositions, processes and service delivery.

Davi is now responsible for all the national, regional and internal sales teams as well as the marketing and product functions. He will be working closely with White and her team to build the Customer First experience while leadership of the marketing and product team enables Northgate to continue to develop and launch new products and services to its customers.

Both are long-term Northgate employees with White working for the business for over 23 years most recently as head of customer experience while Davi has worked for Northgate for over ten years, most recently as UK sales director.

The company said these two promotions are the” last piece of the jigsaw” in delivering Northgate’s vision of one set of management making one decision across its businesses and serving customers through a single sales relationship.

Neil McCrossan, Northgate Businesses Group UK and Ireland managing director, said: “Nora and Spencer’s appointments bring together functions under a single point of leadership, that naturally work closely together to support our businesses. This includes the teams who develop our new products and services and drive our marketing activity.

“It is the final piece of the jigsaw in our One Road’initiative that allows all Northgate customers including Blakedale, FridgeXpress and ChargedEV to access our services through a single point of contact.

“This approach is improving the speed and quality of our decision-making and has already made a positive impact on our TrustPilot and Net Promotor Scores. We wish Nora and Spencer well in their new roles,” he added.