Leasing and fleet management provide Holman has rolled out a major expansion of its service, maintenance and repair network over the past year, which has seen it triple in size.
This strategic initiative has taken Holman’s network from around 500 locations to over 2,000 which the company said has enabled it to provide comprehensive solutions to its diverse customer base, significantly reducing downtime and enhancing cost control.
Central to the network is Holman's longstanding Masterserve partnership, which the company said has a proven track record of over thirty years and serves as a template for its SMR provision, ensuring service delivery and quality control. .
The expanded network aims to cater for the increasing diversity of fleets and offer even more precise and targeted services to its clients.
Specialised areas of focus include a dedicated network of garages, specialising in the service, maintenance and repair of HGVs and complex vehicles weighing above 3.5 tonnes. The network also includes specialists for plant machinery and other equipment.
The past year has seen an intensive onboarding process to ensure that all providers can guarantee high levels of service.
To manage the expansion, Holman has tripled the size of its nationwide field engineer team, made up of experienced technicians and managers who are tasked with ensuring uniform service quality and technical expertise across the entire network.
Holman said it also has a team of experts who regularly visit partners to ensure they have everything needed to meet customer expectations.
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The network expansion has extra capacity built-in to accommodate business growth requirements with plans to add new services including 24-hour availability, electric vehicle repair specialisation, and enhanced mobile SMR provision.
Holman’s customers are also supported by its 24-hour breakdown and recovery, national tyre and glass repair and replacement solutions.
Holman's systems and experts can also analyse customers fleets and tailor bespoke SMR solutions to ensure each client receives a high level of service.
Paul Probert, Holman operations director, said: "We have highly advanced systems for managing SMR, and a team of experts ready to plan and control the work required to minimise the time when a vehicle needs to be taken off the road.
"This expansion takes the Holman proposition to another level, ensuring the capacity and capability for consistent servicing with competitive pricing across the country."
Nick Caller, Holman managing director, added: "Achieving a network size of more than 2,000 SMR outlets gives us the scale to serve all of our customers in every way possible, ensuring the highest standards of service, regardless of fleet size or operation.
“This expansion marks an exciting chapter for Holman, and there are further developments on the horizon. We are committed to delivering the most advanced, best prepared, and expertly managed SMR provision in the industry.”
