DPD top of new parcel delivery league table but Yodel finishes bottom

DPD has been voted the best parcel delivery service for the seventh year running in a customer satisfaction survey.

Almost 9,500 people took part in the Money Saving Expert poll which was conducted just after the Christmas and January Sales peak.

It asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.

DPD finished the overall winner with 63% of voters rating their service as 'great'.

Royal Mail was eight percentage points behind DPD on 55%.

‘Great' scores for the other major carriers included 42% for UPS, while Parcelforce, FedEx and DHL all tied on 41%.

At the bottom of the table, Hermes scored 29% and Yodel 21%.

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Commenting, DPD CEO Dwain McDonald also revealed that the company is aiming for 10% of its fleet to be electric by the end of 2020, which he claimed would make it the largest all-electric delivery fleet in the UK.

"To be voted the best in any business seven years running is an amazing achievement," he said, "but to do it in our industry, with the level of change we've seen over that period and the huge number of variables we deal with every day, is truly incredible.

"We delivered a record number of parcels again between Black Friday and Christmas and service levels were excellent throughout, as this survey clearly shows. Delivering great customer service every single day is what we do, but that level of consistency requires a massive team effort. The whole team deserves huge credit and, with nearly 10,000 parcel recipients voting, this is best recognition going."