DHL Express has upgraded its international same day service for UK customers with urgent delivery needs, or with items that can't be sent through the its Express network.

Launched this month, DHL’s new customer portal offers regular customers a simplified booking process where they can easily access information on scheduled collections and live tracking for assurance that their consignments will be delivered on time and in full.

The international same day service is largely targeted at the aviation, pharmaceutical, automotive and energy sectors where businesses may have an emergency need to send time-critical documents, medical supplies, or spare parts for linefeed needed to prevent costly delays.

It offers customised delivery service, including a courier who will hand carry items from pick-up to drop-off, using dedicated vehicles for shipments with a temperature control need, and specialist transport for dangerous goods.

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Duncan Heron, VP at DHL Express said: “In the current environment with pressured supply chains and the increase in just-in-time manufacturing, as well as the need to safeguard brand reputation by delivering on promises, we recognise that an international same day service is more important than ever.

“Customers booking a same day service through us can take advantage of a wide range of trusted suppliers, that have all signed up to our rigorous SLAs – so they can rest assured they’re getting the best possible service in their time of need.”

DHL Express added that the revamp aims to meet customers increasingly high expectations for expedited delivery options and make it more competitive in a global same day delivery market which is predicted to grow to $20.8bn ($26.4bn) by 2027.

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