Truck and trailer hire firm BS Trailer Services said it had reduced vehicle downtime for customers since switching to breakdown specialists TNS 365 to handle its out of hours call service.
Fleet manager Steve Westward said it required a fast and efficient call handling service on the rare occasions one of its vehicles required breakdown or technical assistance.
“We trialled TNS365 for a month and quickly saw the benefits of using custom-built management software,” he said.
“Right away we were able to speed up reaction times, provide greater transparency for the customer and most importantly, to make sure every vehicle is promptly back on the road.”
Westward added that the interactive TNS 365 information portal enabled BS Trailers Services and its customers to view all data on the dashboard concerning each assignment, including real time ETAs and ATAs.
Phil Kay, TNS 365 business development manager, said: “We understand how vital rapid response and clear communication are in reducing downtime.
“We’re proud to support BS Trailer Services with a tailored breakdown and call handling solution that ensures their customers receive swift, professional assistance – any time of day or night.”
