090623 - Commercial vehicle support specialist opens new call centre as demand stays strong 2

Emergency breakdown specialist TNS 365 has opened a new call centre in Greater Manchester in response to increased demand for its services.

Founder and director Adam Drake said: “Our clients rely on our call-handling team to keep response times to a minimum when reacting to any breakdown or equipment failure situation.

“We have a dedicated UK network of commercial vehicle technicians, usually no more than an hour away from the breakdown, and our new operation will continue to maintain and improve our current high standards of customer support.”

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Palfinger said TNS365 had improved engineer response times to within 90 minutes: “We require specialist support to run our nationwide network of premium partners operating over 300 engineers,” said Luke Webster, Palfinger head of customer care.

“We had a previous service covering out-of-hours calls for us, but they were only able to provide limited information on job status.

“TNS 365 however, provides us with a dashboard and KPIs, so we have real-time data and much more interaction.”